This guide covers Printify, Printful and MerchOne, the print providers you can connect. The Production area keeps the artwork status, route, and handoff details together for review.
What happens after checkout
- The paid Shopify order enters Composerie.
- Composerie binds the order to the saved design revision used at checkout.
- The Production section generates the print-ready output.
- When the checks pass, the configured route becomes eligible for provider submission.
- Confirm acceptance and tracking against the provider portal.
When a provider confirms acceptance, Composerie can record its order id, quoted cost, and dispatch time for merchant review.
When a provider returns a supported tracking value, Composerie can store it for merchant review.
Open the order and check Production. The Route field shows which provider is responsible for the item. After a successful handoff, the provider order ID appears beside it.
When Send to production appears
A provider order in New or Preparing can offer Send to production in the header when its payment and dispatch state allow it. Production holds the files and provider details; it does not provide a second dispatch button.
If Production is waiting for the buyer is visible, the displayed deadline is the buyer’s remaining edit window. Start now opens a confirmation to end that window early. Review the consequence before confirming. A waiting period by itself is not a fulfillment error.
Select Send to production once, then check the recorded request and provider reference. A successful request is not proof of provider acceptance. If the response is unclear, check the provider portal before trying again.
When the action is unavailable
The action is hidden after a request or dispatch has been recorded and for shipped, delivered, cancelled, or refunded work. Self-print items use Mark as printed and Mark as shipped instead. Retry in Production retries eligible failed renders; it does not resubmit a failed provider handoff. Use handle fulfillment errors for recovery.
Do I normally need to request fulfillment myself?
It depends on the configured route and checks. Review any waiting period and the recorded request. Use the available release action only after checking the order, then verify provider acceptance separately.
How do I confirm that the order reached the provider?
Open the order and check the Production section. A successful handoff shows the provider route and its provider order ID.
Why do I see Mark as printed instead?
That item uses the self-print route. It stays with your team and is not submitted to an external provider.
Can I release a refunded order?
No. Cancelled and refunded orders are not eligible for a new provider handoff.
Next
Read print files, PNG and PDF to inspect the output, or handle fulfillment errors when the provider rejects a handoff.