This guide explains the optional order-handoff workflow for merchants with a supported provider connection. Availability depends on the provider shown in your account, a valid product mapping, the order state, and the enabled fulfillment settings. Verify the complete path with a test order before using it for production.
What the configured workflow can do
When all required conditions are met, a paid personalized order can enter a background workflow:
- The paid order arrives from Shopify.
- The dashboard records the status of the configured processing step.
- If provider submission is enabled and the mapping is valid, a fulfillment job can submit the order to the connected provider.
Do not treat an order as accepted until Composerie records a provider order id or accepted status and that status agrees with the provider dashboard. A connected provider and published product alone do not prove submission.
Provider requests use the merchant’s configured provider credential. Charges and acceptance are governed by the provider account, so review the provider dashboard before production.
The Print files section shows recorded output and provider details. Verify the Provider Route pair before treating a handoff as accepted.
To set this up in the first place, connect your provider once. See connect a provider for the steps.
Safety checks before an order is sent
Composerie checks order state and required configuration before a supported submission path runs. Merchants should still verify the order, output, route, and provider status because provider-side requirements can change.
Refund and cancellation timing must be checked against the provider rather than inferred from the local order state.
A refunded order is never proof that the provider stopped production; check provider charges.
An order missing a required add-on needs attention. Treat its provider submission as unverified, fix the configuration, and confirm the recorded provider status before production.
Re-send an order to production
If an eligible provider order needs to be sent or retried after an issue is fixed, use the order-page production action only after checking that a duplicate will not be created.
The Send to production button appears in the Fulfillment section for provider orders that are not yet shipped. It does not appear for orders that are already shipped, delivered, cancelled, or refunded.
Open the order in Pending or Processing
Go to Orders and open a provider order that is still in Pending or Processing. Scroll to the Fulfillment section. For a provider order that is not yet shipped, you will see a Send to production button in the footer of that section.
Click Send to production
After the merchant clicks Send to production for an eligible mapped order, verify the provider id and status before treating the handoff as accepted.
Re-send a single line if you only need one reprint
If only one item on a multi-line order needs to go again, you can scope the re-send to that single line item rather than the whole order. The other lines are left as they are.
Common questions
Does every paid order go to a provider?
No. Provider handoff requires a supported connection, valid product mapping, eligible order state, and enabled fulfillment settings. Verify the provider id and status for each production order.
Whose provider account is the order placed under?
Yours. Composerie uses your own connected provider credentials, so the order is created in your provider account and billed to you.
What happens if the order is refunded before it is sent?
If the refund or cancellation is recorded before the fulfillment job runs, Composerie skips that submission. Check the provider directly for any earlier accepted order because a local refund cannot stop production that is already in flight.
What does Send to production do?
After the merchant clicks Send to production for an eligible mapped order, verify the provider id and status before treating the handoff as accepted.
Why is there no Send to production button on my order?
It only appears for provider orders that are not yet shipped. It is hidden for self-print orders, and for orders that are already shipped, delivered, cancelled, or refunded.
Next
To see the full path an order takes from paid to delivered, read the order workflow overview. If a submission did not go through, see handle fulfillment errors. If you get stuck, contact support.