This guide covers the last stretch of an order: getting tracking onto it, making sure the customer hears about the shipment, and closing the order out as delivered. It is for merchants who fulfill through a print provider and for those who print and ship orders themselves.
How tracking reaches the customer
How an order gets its tracking depends on who ships it.
When a provider returns a supported tracking value, Composerie can store it for merchant review. Availability and timing depend on the provider connection and the status data it supplies. Check that the carrier, tracking number, and current status are visible on the order.
When configured, tracking information can sync back after provider confirmation.
Shopify controls whether and when a shipping notification is delivered. Verify the Shopify fulfillment, tracking link, and notification state rather than relying only on the local shipped status.
Once tracking exists, the Fulfillment section of the order shows the provider, the carrier, and the tracking number. A Track shipment link appears whenever a tracking URL is available, so you can open the carrier’s page in one click.
Enter tracking for a self-print order
When you print and ship an order yourself, you add the tracking from the order page. The form mirrors Shopify’s own fulfillment dialog, so it should feel familiar.
Open the order and click Mark as shipped
Go to Orders and open the self-print order you have shipped. The Mark as shipped action opens the ship dialog.
Pick the carrier
Choose the carrier from the dropdown. When you pick a known carrier and type the tracking number, Composerie fills in the tracking URL for you. If your carrier is not listed, choose Other and paste the full tracking URL by hand.
Enter the tracking number
Type the tracking number in the field. For a known carrier this is enough for the tracking URL to fill itself.
Decide whether to notify the customer
If the Notify customer option is available, choose whether Shopify should be asked to notify the customer. The option and final email behavior depend on the Shopify order, customer details, and Shopify notification settings.
Submit
Confirm the shipment, then verify both the recorded Composerie state and any resulting Shopify fulfillment. If synchronization fails, follow the warning shown on the order.
For the full print-and-ship walkthrough, including print files and the steps before shipping, see self-print orders.
When the Shopify sync fails
Recording a shipment and synchronizing it to Shopify are separate operations and either can need attention. After submitting, confirm the saved shipment state and the Shopify fulfillment reference.
Where the Fulfillment panel shows a Shopify sync failed warning and Retry sync action, the Shopify handoff has not been confirmed. Do not infer the customer’s email state from Composerie alone.
Use Retry sync, where available, to reopen the shipment details and try the Shopify handoff again. Confirm the carrier and tracking number first, then verify that Shopify accepted the fulfillment and check its notification state.
Mark an order delivered
Delivered is the final stage of an order. Once an order is shipped, a Mark delivered button appears in the order header.
Open the shipped order
Go to Orders and open an order that is in the shipped state.
Click Mark delivered
Use the Mark delivered button in the order header to close the order out.
Delivered is treated as a final fulfillment state in Composerie. For provider orders, a delivered state may be recorded when the connected provider returns one; otherwise the available merchant action can be used after checking the carrier’s result.
Do I enter tracking for provider orders?
A supported provider integration can return carrier, tracking, and status data. Verify that those details actually appear; if they do not, check the provider connection and the actions available for that order.
Why is the Notify customer toggle disabled?
The option depends on the Shopify order and available customer details. Shopify ultimately controls its shipping notifications.
My order shows shipped but the customer got no email.
Verify that Shopify accepted the fulfillment, inspect the notification state, and use Retry sync where available.
Can I undo a delivered order?
No. Delivered is the final stage and the status cannot be changed back once it is set.
To see how each stage of the order maps to a status, read order statuses explained.
Next: order statuses explained.