Troubleshooting & FAQ
Fix common issues, read error messages in plain language, and find answers to frequent questions.
Start here5
- Common issues and quick fixesThe problems merchants hit most often, with the fastest fix for each. Start here before you contact support.
- Changes are not showing after you edit a productCheck the saved design, selected store, and publication update before troubleshooting a stale storefront page.
- Supported browsers and devicesWhich browsers and devices work with Composerie, why very old browsers break the canvas, and what a shopper should switch to.
- Contact supportHow to reach the Composerie team, what to include so we can help fast, and what to expect for response times.
- Request a featureHow to suggest a new feature or improvement, what makes a useful request, and how we use your ideas.
Going further8
- Customizer not appearingCheck the publication mode, Embedded configuration, Shopify theme setup, and product checklist when personalization is missing.
- A product will not add to the cartFix the most common reasons a personalized product fails to add to the cart: a required field left empty, a sold-out variant, or a theme that blocks the add request.
- Orders are not reaching your print providerWhat to check when a paid order does not flow to fulfillment: the provider connection, the product mapping, and the fulfillment error on the order.
- Error messages explainedPlain-language meaning for the messages you and your shoppers can see, from store not found to cart add failed, and what to do about each.
- Fix slow loading and performance issuesWhy the customizer can feel slow to load, and how the bundle, caching, and a 5 second mapping timeout are designed to keep your product pages fast.
- When an AI Generation FailsYour shopper gets one sentence whatever went wrong, and it never says which limit they hit. Here is how to work out the real cause, and which of your budgets a failure actually spends.
- Publishing: What Stops It and How to Clear ItThe publish button counts blockers, and there are only five kinds. Find yours in the family it belongs to instead of reading fourteen messages one at a time.
- Design Studio: Messages and What to DoMost editor messages are one of four situations. Sorted by what you were doing when it appeared, because that is what you remember.