Troubleshooting & FAQ
Fix common issues, read error messages in plain language, and find answers to frequent questions.
- Common issues and quick fixes The problems merchants hit most often, with the fastest fix for each. Start here before you contact support.
- The customizer does not appear on your storefront Why the personalization customizer is missing from a product page, and how to get it to show. Covers the block, the storefront mode, and linked products.
- A product will not add to the cart Fix the most common reasons a personalized product fails to add to the cart: a required field left empty, a sold-out variant, or a theme that blocks the add request.
- Changes are not showing after you edit a product Edits in the Design Studio not appearing on your store? Save and republish, then wait up to a minute for the storefront cache, or hard refresh.
- Orders are not reaching your print provider What to check when a paid order does not flow to fulfillment: the provider connection, the product mapping, and the fulfillment error on the order.
- Error messages explained Plain-language meaning for the messages you and your shoppers can see, from store not found to cart add failed, and what to do about each.
- Fix slow loading and performance issues Why the customizer can feel slow to load, and how the bundle, caching, and a 5 second mapping timeout are designed to keep your product pages fast.
- Supported browsers and devices Which browsers and devices work with Composerie, why very old browsers break the canvas, and what a shopper should switch to.
- Contact support How to reach the Composerie team, what to include so we can help fast, and what to expect for response times.
- Request a feature How to suggest a new feature or improvement, what makes a useful request, and how we use your ideas.