Each personalized order has a Production section. It shows whether the output is ready and keeps the printable files with the item that created them.
Read the Production section
For a completed render, Composerie shows:
- Download PDF for the primary PDF output;
- download as PNG for the raster version;
- physical dimensions and pixel dimensions;
- the target DPI;
- file size;
- Route and, after dispatch, the provider order ID.
Select All files when a product has several outputs or when you want to compare the PDF and PNG in a table.
The prominent download is the normal file to use for that surface. For a provider route, verify the required format in the provider portal. For self-print orders, download the format your own print workflow expects.
Understand the render status
- Queued means the job is waiting for a renderer.
- Rendering means the output is being generated.
- Completed means the files shown in the section are ready.
- Failed means no valid current output was produced.
An order can have completed print files while its provider handoff is still waiting. Treat the Production status and fulfillment status as separate facts.
Re-render the output
Use Re-render to retry an eligible failed render after its cause has been resolved. It uses the order’s saved design revision and render settings. Editing the product design or routing does not change that saved order input.
A queued, rendering, or completed render is not restarted by this action. If the response says nothing was re-queued, do not treat that as a new render or provider submission.
Read the current error
Check the message in Production and inspect the order’s saved personalization. Repeating the same render will not improve a low-resolution source image.
Resolve the cause for this order
Restore any unavailable source or connection identified by the error. If the saved personalization itself needs changing, or its saved revision is missing, contact support for the order’s recovery path. Do not substitute today’s product design.
Select Re-render
Run the action once and check whether a render was actually queued. If it was, wait for Completed before downloading the resulting file.
Why are both PDF and PNG available?
They support different production workflows. Use the format required by the provider or printer; Composerie keeps both with the order when both were generated.
Where can I check resolution?
The Production section shows pixel dimensions, physical dimensions, and DPI beside the primary print file.
Does Completed mean the provider accepted the order?
Not by itself. Completed means the files are ready. Check the route and provider order ID to confirm the provider handoff.
What if Re-render fails again?
Keep the exact error and follow the render-error steps in the fulfillment errors article. Contact support when the corrected input still fails.
Next
Continue with self-print fulfillment or provider fulfillment.