When the configured render succeeds, output may appear; verify it before use. This guide shows where available output appears, how to inspect its metadata, and how to re-render after a configuration change or failure. Always compare the file with the printer or provider’s current requirements before production.
Where the print files live
Eligible personalized orders show a Print files section on the detail page. Open the order from your Orders list and use the section’s status and file rows to see what the configured renderer produced.
The formats shown depend on the product and output configuration. For example, an eligible single-surface product may show:
- Print file · PNG: a raster output with its recorded dimensions and resolution.
- Print file · PDF: a PDF output when that format is available for the configured surface.
Each file has its own Download button. Use it to inspect an available file before handing it to a printer or saving it for your records.
Under an output file you may see a spec line with its recorded resolution, pixel dimensions, and format. Use those values to compare the file with the requirements supplied by your printer; the presence of a file does not by itself certify it as production-ready.
For a product configured with more than one print area, inspect the output listed for each surface and confirm that the surface mapping is correct. To learn how print areas are set up, see the Design Studio overview.
Read the render status
The Print files header carries a status pill that tells you where the render is. The pill shows the current state and uses color so you can read it at a glance.
- Queued (blue): the render job is waiting to start.
- Rendering (blue): the files are being generated right now.
- Completed (green): the files are ready, and the order has moved on to fulfillment.
- Failed (red): the render did not finish, and the order needs your attention.
When the status reads Completed, the configured render job finished. Inspect the available files and check the separate fulfillment or provider status; a completed render does not by itself prove that a provider accepted the order. To understand the optional handoff, read configure order handoff to a print provider.
When the status reads Failed, the files were not produced and the order will not advance until the render succeeds. Your first move is to re-render (see below). If it keeps failing, follow the steps in handle fulfillment errors.
Re-render a file
The Print files header has a Re-render button next to the status pill. It re-queues the render job and runs the same pipeline that produced the original files.
Re-render when:
- The design was changed after the first render and you want the file to match.
- A file looks wrong, has the wrong size, or is missing a surface.
- The render status is Failed and you want to try again.
Open the order and find the Print files section
Go to your Orders list, open the personalized order, and scroll to the Print files section. The header shows the status pill and the Re-render button.
Click Re-render
Select Re-render. The button is disabled while the request is in flight, so you cannot queue it twice by accident. The status pill moves back to Queued, then Rendering, and lands on Completed when the new files are ready.
Check the new files
Once the status reads Completed, the PNG and PDF in the section are the fresh versions. Download them again and confirm the file looks right.
Test orders behave differently. Use them to inspect recorded output, then confirm provider status before any production action. Their fulfillment status stays at test_render_complete. To create one, see the order workflow overview.
Why do file formats differ between products?
Available output depends on the product, surface, and render configuration. Read the recorded format, dimensions, and resolution, then compare them with your printer's requirements.
Why does my order show more than one surface file?
Products can be configured with multiple print areas, such as a front and a back. Verify each output row and its surface mapping before production.
I re-rendered a test order. Was it sent to my provider?
Inspect the recorded test-order output and provider status before any production action.
The status says Failed. What do I do?
Try Re-render first. If it fails again, follow the steps in the handle fulfillment errors article.
Next
Once your files look right, review how to configure order handoff to a print provider.