Orders & Fulfillment
Follow an order from checkout to delivery, generate print files, and handle fulfillment issues.
- How an order moves from checkout to deliverySee how eligible personalized line items can move from a connected Shopify order through rendering, configured fulfillment, and shipping updates.
- Order statuses and what each one meansComposerie uses Pending, Processing, Fulfilled, Shipped, Delivered, Cancelled, and Refunded. Learn what each status means and which actions are available at each step.
- Configure order handoff to a print providerLearn how a configured provider handoff works, which conditions must be met, and how to verify each order before production.
- Fulfill orders yourself with self-printLearn where configured self-print files can appear, how to record shipment details, and what to verify for Shopify sync.
- View, download, and re-render generated outputFind the output files available for an order, inspect their recorded format and resolution, and re-render when needed.
- Add tracking, notify customers, and mark deliveredLearn where supported shipment details appear, how to submit self-print tracking, and how to verify Shopify synchronization and delivery states.
- Fix orders that need attention or failed to fulfillLearn where fulfillment warnings can appear, what to verify before retrying, and how to avoid an accidental duplicate provider submission.
- Create orders by hand, cancel, and refundCreate a personalized order from the dashboard, print a packing slip, resend the confirmation email, and cancel or refund an order with Shopify kept in sync.