Orders & Fulfillment
Follow an order from checkout to delivery, generate print files, and handle fulfillment issues.
- How an order moves from checkout to deliverySee how eligible personalized line items can move from a connected Shopify order through rendering, configured fulfillment, and shipping updates.
- Order statuses and what each one meansRead the order's progress, payment status, production status, and Needs attention warning separately.
- Review print-provider fulfillmentReview the saved order, print files, waiting period, and provider reference before using Send to production.
- Print and ship a self-print orderDownload the completed files, mark the item printed, then add carrier tracking and notify the customer when you ship it.
- Download and re-render print filesUse the Production section to inspect a personalized item's PDF and PNG, dimensions, DPI, route, and render status.
- Add tracking and mark an order deliveredSee how provider tracking appears, add tracking to a self-print shipment, and close a shipped order as delivered.
- Fix a render or provider fulfillment errorRead the failed stage, check the saved order input, and distinguish a render retry from provider recovery.
- Manage, cancel, or refund an orderUse the order page to resend a confirmation, print a packing slip, and open Shopify Admin when a Shopify order needs to be cancelled or refunded.