Orders & Fulfillment
Follow an order from checkout to delivery, generate print files, and handle fulfillment issues.
- How an order moves from checkout to delivery Follow one order through Composerie: it arrives from your store, the print file is generated, it goes to your print provider or to you, and tracking flows back to the customer.
- Order statuses and what each one means Composerie uses Pending, Processing, Fulfilled, Shipped, Delivered, Cancelled, and Refunded. Learn what each status means and which actions are available at each step.
- Send orders to your print provider automatically When a personalized order is paid, Composerie renders the print file and submits the order to your connected provider with no manual step. Here is how that pipeline works.
- Fulfill orders yourself with self-print and self-download If you print and ship in house, Composerie emails you the print files, then you mark the order printed, add tracking, and ship. Digital self-download orders email the customer their file automatically.
- View, download, and re-render print files Composerie generates a 300 DPI PNG and a vector PDF for each personalized order. See where to find them, download them, read the spec line, and re-render if a file looks wrong.
- Add tracking, notify customers, and mark delivered When an order ships, Composerie records the carrier and tracking, pushes the fulfillment to Shopify so the customer gets a tracking email, and lets you mark the order delivered.
- Fix orders that need attention or failed to fulfill When a render or a provider submission fails, Composerie flags the order, rings the bell, and emails you. Learn how to read the warning and retry the order.
- Create orders by hand, cancel, and refund Create a personalized order from the dashboard, print a packing slip, resend the confirmation email, and cancel or refund an order with Shopify kept in sync.