Customer Experience
See how shoppers personalize a product, upload photos, preview their design, and add it to the cart.
- How a Shopper Personalizes a Product Walk through what your customer sees from the moment they open the customizer to the moment they add their finished design to the cart.
- The Personalization Fields Your Customers Use A reference for every field type a shopper can fill in: text, text area, color, font, dropdown, number, date, checkbox, and radio choices.
- How the Live Preview Works for Shoppers The preview updates as the customer edits. Learn how the design view, the product mockup view, multi-side products, and multiple designs appear.
- How Customers Upload a Photo See the shopper's photo upload step: drag and drop or pick a file, take a photo on mobile, crop it, and the quality checks that protect the print.
- AI Photo Effects in the Customizer When you add AI effects to a photo field, shoppers see processing, can compare before and after, and can cancel. Here is what that looks like.
- How Customers Choose Colors and Fonts Shoppers can pick from your color swatches and font tiles, or recolor parts of clip art. See how the color and font controls behave.
- How Customers Choose Variants, Options, and Add-Ons Shoppers pick a material or variant, choose product options, and add extras. See the pickers, how prices show, and how required choices gate checkout.
- Saving, Restoring, and Sharing a Design The customizer auto-saves a shopper's progress, restores it on return, and lets them reset or share a saved design with a link.
- Mobile and Touch Customizing On phones the customizer stacks the preview over the controls, uses comfortable touch targets, opens the camera for photos, and supports touch cropping.