Once a print provider is connected, Composerie keeps watching it for you. This guide shows you how to read a provider’s connection status, run a manual health check, update credentials when a key changes, pause a provider for a while, or disconnect it for good. It is for merchants who already have at least one provider connected and want to keep fulfillment running smoothly.
Read the connection status
Open the Integrations hub, then open the provider you want to look at. Each connected provider has its own page at /integrations/providers/<provider>. The page shows everything you need to judge the health of the connection at a glance.
Look for two things first:
- Last verified tells you when Composerie last confirmed the saved credentials still work. If it has never run, you will see “Not yet verified” instead of a time.
- The Enabled or Disabled toggle controls whether Composerie may send orders to this provider. When it is on, the provider is in active use.
You will also see a Since date showing when the connection was first made.
You do not have to check this page by hand to stay safe. A background job re-verifies your saved provider credentials roughly every six hours and records the outcome each time. That keeps the Last verified time fresh on its own.
If something looks wrong, a warning banner appears above the connection details. It tells you Composerie is re-checking the credentials and gives you a Run check now button so you can re-verify without waiting for the next background pass.
Run a check or update credentials
If you see the warning banner, start with a manual check. Most warnings clear on their own. If the warning is real, for example because a key was rotated on the provider’s side, update the stored credentials in place.
Run a manual check
Click Run check now in the warning banner. Composerie re-verifies the credentials you already saved. The check ignores the background job’s backoff because you triggered it yourself, so it runs straight away.
Read the result
A healthy result clears the warning banner and updates the Last verified time to just now. A warning means the credentials did not pass. That usually points to a key that was changed, revoked, or never had the right access. In that case, move on to updating the credentials.
Update a changed credential
Click Edit to open the credential fields and paste the new value. When a key changes on the provider’s side, this is where you bring Composerie back in sync. Save the update, then run the check again to confirm it passes.
For Printful and Printify, you do not need to worry about short-lived login tokens. These two connect over OAuth, where the access token expires often (sometimes within an hour). Before the check runs, Composerie refreshes an expired token, then probes the connection. A healthy connection is not flagged just because one short-lived token timed out.
Pause or disconnect a provider
Sometimes you want to stop sending orders to a provider without throwing away the connection. Other times you want to remove it completely. Composerie supports both.
Pause without disconnecting
Turn the Enabled toggle off. The provider switches to Disabled and stops receiving new orders, but the connection and its saved credentials stay in place. Flip the toggle back on whenever you want to resume. This is the right choice for a short break, a seasonal pause, or while you sort out a billing issue on the provider’s side.
Disconnect the provider
Click Disconnect to remove the connection entirely. Composerie asks you to confirm first, showing the provider’s name in the prompt (for example, “Are you sure you want to disconnect Printify?”). Confirm to remove the saved credentials. You can always reconnect later by going through the connect flow again.
Disconnecting is always available. Even for a provider that is otherwise restricted on your plan, the Disconnect action stays open, so you are never locked into a connection you no longer want.
Does pausing a provider delete my credentials?
No. Turning the toggle to Disabled stops new orders but keeps the connection and saved credentials. Disconnect is the only action that removes them.
How often does Composerie check a connection on its own?
About every six hours. Each result is recorded and shown as the Last verified time.
My connection shows a warning but the keys are correct. What should I do?
Click Run check now. It re-verifies right away and skips the background backoff. For Printful and Printify it also refreshes an expired login token before checking.
Can I reconnect a provider after disconnecting it?
Yes. Open the provider again and go through the connect flow to add fresh credentials.
If a connection keeps failing after a manual check and a credential update, the problem may be on the provider side or in how orders are routing. See orders not reaching your provider for the next steps.
Next
Learn how Composerie picks which provider fulfills each order in route orders across providers.