If a guide did not solve your problem, the Composerie team is happy to help. This article shows you how to reach us, what details to send so we can fix things fast, and how quickly to expect a reply. It is for any merchant who runs into a problem and wants a person to look at it.
How to reach us
You can email support@composerie.com directly. From Help & Support in the dashboard, you can open chat or submit a support ticket. The ticket form links the report to your account and workspace and includes browser, page and language context. Still include the affected store, product or order yourself.
Open Help & Support from the dashboard
Choose chat for the chat flow, or open the support ticket form to submit a report. The ticket form adds account and workspace context; an ordinary email link does not attach the same information.
Describe what happened
Tell us what you expected, what actually happened instead, and the steps you took to get there. A screenshot or short screen recording helps a lot. The more specific you are, the faster we can find the cause.
Send it
Submit the ticket and save the ticket number shown on the confirmation. Composerie also attempts a confirmation email when your account has an email address; delivery is not guaranteed. Chat is a separate flow and does not send a ticket confirmation for every message.
What to include
A few details up front save a round of back and forth. When you write to us, include:
- Your store URL, and the exact product or order you are looking at.
- What you expected to happen, and what happened instead.
- A screenshot or screen recording if you can capture one.
- Any error message, copied as text rather than described from memory.
The customizer shows the exact words that Shopify or Composerie returns. So if you saw an error, you can copy it word for word. That exact text helps us find the cause quickly.
Include the time of the issue and any ticket or request identifier shown. This helps support compare your report with available records.
Response times
We aim to send a first reply within one business day. Most questions are answered in that first reply or the one after.
Some issues take longer. Complex fulfillment problems or theme placement issues can need investigation across your store, your print provider, and our system. When that happens, we keep you posted on the thread while we look into it.
If your message is a feature idea rather than a problem, send it to request a feature instead. That keeps suggestions and support requests in the right place.
Is there a phone number?
You can use support@composerie.com, dashboard chat, or the support ticket form in Help & Support. Include the affected store and product or order.
How will I get the reply?
For a ticket, save the number shown after submission. A confirmation email is attempted but delivery is not guaranteed. Follow the reply instructions in any message you receive; chat is a separate conversation.
What is the fastest way to get help?
Open Help & Support, choose the ticket form, describe what you expected versus what happened, and paste any error message. Include the affected store, product or order and the steps to reproduce.
Next
Before you write in, it is worth a quick look at common issues. Many problems have a fast fix you can do yourself.