This guide follows one order all the way through Composerie, from the moment a customer pays to the moment the parcel arrives. It is for merchants who are new to the app and want to understand what happens after checkout. Most of the work runs on its own in the background, so you can read this once and then trust the process.
The five stages of an order
Every personalized order moves through the same five stages, in this order:
- The order arrives from your connected store after the customer pays.
- The print file is generated from the customer’s design.
- The order is fulfilled, either by your print provider or by you.
- It ships, and a tracking number is recorded.
- It is delivered to the customer.
When a shopper checks out, the order comes in from Shopify. Composerie reads the personalization off each line item: the text, the photo, the colors the customer chose. For every personalized line, the worker creates a render job and queues the print render. You do not start any of this by hand.
You watch all of it on the order detail page. Open Orders in the dashboard, then click any order row. The page shows the customer’s inputs, the print files once they exist, and a fulfillment section that tracks where the order is right now.
Where personalized and plain items differ
Not every line on an order needs a print file. Only personalized line items, the lines tied to a design a customer built, trigger a render job. Plain catalog lines, the ones a shopper added without customizing, do not render and pass straight through to normal Shopify fulfillment.
Each personalized line is handled on its own. Composerie renders it and sends it to fulfillment independently, using its own anchor at the provider. That means two lines on the same order can sit at different stages at the same time. One line can already be at your print provider while another is still rendering. This is expected, not a bug.
The order detail page is the single place to see every line and its current state. Scroll to the inputs region to see each personalized product alongside the preview the customer saw.
Read the fulfillment stepper
The Fulfillment section shows a stepper, a row of stages with one highlighted. The highlighted step is where the order is now. Every step before it is complete.
The labels depend on how the line is fulfilled.
For an order routed to a connected print provider, the stages are:
- Ordered (the paid order has arrived)
- Rendered (the print file is generated)
- Sent to provider (the order is submitted for production)
- Shipped (the provider has dispatched it and a tracking number exists)
- Delivered (it has reached the customer)
For a self-print order, the order you print and ship yourself, the stages are:
- Ordered
- In production
- Printed
- Shipped
- Delivered
So if a provider order is highlighted at Sent to provider, the file is already rendered and the order is with your provider, waiting to be made and shipped.
For the exact status names and what each one means, see order statuses explained.
Why is one line in my order further along than another?
Each personalized line renders and ships on its own. A faster line can reach the provider while another is still rendering. Both finish independently.
Do I need to send the order to my provider myself?
No. Provider orders are submitted automatically once the print file is rendered. Self-print orders are the ones you print and ship yourself.
What does the highlighted step mean?
It is the current stage of the order. Every step shown before it is already complete.
Next
To set up the automatic path so provider orders submit themselves, read automatic fulfillment with a print provider.